We are doing our best to give you the convenience of ordering online and receiving your plants at home. We use fast delivery services and our own vans to provide you with a quick delivery service wherever you may be in the United Kingdom.
The Web orders department does not offer click-and-collect services. If you prefer to choose your plants, please visit our nursery where you can collect them immediately or arrange a delivery with our colleagues there.
Courier delivery services
Overnight delivery services
Overnight services are for orders of up to 30 kg and are provided by APC Overnight.
We dispatch orders from Monday to Friday, for delivery the very next day (Tuesday to Saturday). We do our best to send out your order within 5 working days, but it may be longer in our busy periods. Don’t worry, we will advise you by email when it’s being dispatched.
A dedicated delivery for Saturday is available for all orders placed before Thursday noon.
Please be advised that sometimes, due to factors independent of us or the courier company, delays can occur in delivery.
Pallet delivery services
For larger orders, weighing from 50 to 500 kg delivery services are provided by TPN (The Pallet Network).
We dispatch orders Thursdays and Fridays in low season and Monday to Friday in the busy season (spring).
We aim to dispatch within 4 working days from receiving the order. Usual transit for pallets is 2-3 working days, for delivery from Monday to Friday. A dedicated day service is available for selected postcodes. Please get in touch with us for details.
Please be advised that delays in delivery of pallets are highly likely due to the ongoing shortage of HGV drivers.
For large orders (more than 100 kg or tall and heavy plants), we try to use our own vans for delivery. This service is available for selected postcodes in Greater London Area and Surrey, within a 50 mile radius from our nursery.
The delivery service is a same day service, plants being loaded in the morning and delivered to you by 4 PM on the day.
Please be advised that plants delivered using these services are delivered loose, with minimal packaging.
Same day express courier
For urgent deliveries to selected postcodes in Greater London Area, when our vans are not available, we can employ external express couriers for delivery.
In order to request an express delivery, please get in touch with us for a quote.
Royal Mail delivery services
Vouchers are sent using Royal Mail First Class service, the same day or the day after the order is received.
If you require a tracked service, please get in touch with us.
Small parcels to remote areas
Where the courier service is not available, or it can be prohibitively expensive, we can use Royal Mail parcel service to ship small parcels. These need to be smaller than 3 kg and fit within the standards required by Royal Mail service.
Please get in touch with us if you require such service.
Deliveries outside the mainland UK
Please be advised that starting on 1st of January 2021 we are not able to deliver to Northern Ireland or European Union due to changes in phytosanitary and customs regulations.
For Scottish Highlands, Channel Islands, Isle of Man, and Isle of Wight we deliver using courier services. Logistic restrictions prevent us from offering overnight or next day services.
Most deliveries outside mainland UK are 3-7 days transit. We may withhold deliveries to these areas if the weather conditions would adversely impact the plants being shipped, or if the courier informs us about such restrictions.