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Product guarantees

In a nutshell:  We can guarantee that the plants leave our nursery disease free, but weather and local conditions might affect their survival. Make sure you always make an informed purchasing decision.

Tip top quality plants are on the way. The plants that leave our nursery are in the best condition, free of disease. Kept in adequate conditions (positioning and care), the plants are guaranteed for 3 months if they are planted in the ground (for outdoor plants) or if they are kept in their original pots (for indoor plants). Return policy applies only to plants that are in their original pots.

In case the plants die during the warranty period, you are entitled to getting a refund or ask for a replacement. Please contact our team to sort out the situation and to arrange all the necessary details.

Your ground, your rules, your responsibility. We cannot be held responsible for any damages that the plants could cause to your property (especially the several species of bamboo that are notorious for being invasive). You are responsible to take an informed decision when purchasing the plants, in regards to planting, repotting and general care.

Weather might affect your plants, check with the Met Office to know about harsh winters and dry summers. Caring for your plants is an all year round responsibility, and we cannot be held responsible if plants planted in the ground don’t make it through a harsh winter without proper protection. Since we cannot control the weather, we cannot guarantee that they will survive no matter what the weather is like.

Risk and ownership

Risk of damage to or loss of the items ordered is passed to you at the time of receipt and unpacking of goods. The ownership of the plants is passed to you as soon as they have been paid in full and delivered to you or collected at our nursery.

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UK wide delivery (restrictions apply)
Quick dispatch 2-4 working days
30 days money back guarantee
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