Returns and refunds
In a nutshell: You can return the plants in original condition within 30 days of receiving them, no questions asked, and we’ll replace any items that are damaged in transit or wrongly delivered.
Before returning plants to us, please get in touch with our Customer Support to arrange the details regarding the return. You are required to return the plants in the same conditions as they were delivered to you, taking reasonable measures to keep the plants safe while with you, as well during the transit back to us.
Failure to comply, might result in damage to the plants and a reduction in the refund that we owe you.
No questions asked return
If for any reason you decide that you want to return your plants to us, we offer you a 30 day money back guarantee, no questions asked. We will refund you the amount paid for the plants (excluding the delivery fee). Please allow 10 working days for the refund, from the moment the plants reach our nursery.
You will bear the charges that are incurred when returning the plants to us. Our customer service will inform you of these charges and arrange the collection of the plants from you.
We cannot accept returns for plants that have been repotted, planted in the ground or suffered alterations from the original state in which they left our nursery.
If you placed an order with delivery or invoicing to a company, the return policy does not apply.
Wrong items or damaged in transit returns
In a nutshell: If plants get damaged in transit or the wrong plants are sent to you, we’ll do our best to replace or swap them.
If you get something you didn’t order or plants that have suffered damage in transit, we’ll make sure we replace them.
We do our best to choose for you the best looking plants when preparing your order, but you can return any plants that have arrived damaged. Also if we send you something you didn’t order, wrong variant or colour.
There is no collection or delivery fee for sending you replacements.
If the chosen plants are not available in stock anymore, we will contact you to discuss alternatives.
In a nutshell: If for any reason you’re due a refund on your order, the refund will be processed within 10 business days and will be done using the same method as for the payment or you can choose in-store credit.
We’ll use the same method for refund as for the original payment. This means that we cannot give you money back in cash for an order that was paid for with a credit card or any other combination of payment and refund. Also, we cannot refund the money to a different card or account.
We will notify via email of any refund that is due to you and the refund reason.
You can choose in-store credit. For refunds of less than £10.00, we will offer you the choice of having the refund processed as an in-store credit. We will issue an e-voucher which you can use as a full payment or partial payment for future orders.
It involves paperwork and waiting time. Processing the refund can take up to 10 working days, and depending on the payment method used, it can take a few business days until the money is available in your account.
Request a return
If you’d like to return something you ordered from us, please fill in the form below. We will contact you shortly to discuss the arrangements that need to be made to ensure a smooth return process.
Please do not send plants back without first receiving approval on your request. This will make it difficult for us to track the return and process the refund for you.