Usually, the payment is taken before an order is saved in our system. However, if for any technical reason you cannot complete your payment, your order is saved as “pre-order”. Just give us a call and we’ll sort it out for you.
The total payment includes VAT and delivery charge. At the time of checkout, your basket will show all the costs associated with your order, but if you see in the product name a note “Additional shipping may apply” we might call you to arrange the payment for a delivery surcharge.
Payment is fast and secure. Either you choose to pay via PayPal or credit card (our payments are processed by SagePay), your payment is instant, and none of your details are stored on our website. We accept payments using MasterCard, Maestro, Visa, and Visa Electron. Our payment processor does not currently accept American Express or Diners cards.
The card processor will check and validate the payment, and where required authorise the payment with your bank. Since we’re not in control of these procedures, we’re not able to accept an order unless it has been cleared by your bank.
Payments taken over the telephone are processed as card payments in SagePay’s virtual terminal. We will ask your payment details over the phone, and input them directly into the terminal. No credit card information is stored in any way in our systems.
For your security, please do not send us your credit card information via email or any other messaging system, as we cannot guarantee the security of your information before or after it reaches us.
Orders outside UK mainland, orders that require Saturday delivery or orders that require an exact time of day when to be delivered to you will incur a surcharge. You will receive a call from us if there is any difference in payment as delivery surcharge, before the order gets dispatched.
Discounts and special promotions available on website does not apply on phone orders. If you decide to place your order over the phone, you will not be entitled to any special offers available on the website. This applies also to the delivery fee which will not be a flat fee but variable, depending on the size (total weight and volume) of the order and despatch method.