General
I want to make a complaint who should I speak with?
Please email your complaint and the relevant member of our team will get back to you. Complaints are rare and we take them very seriously.
Can you advise me when new stock arrives?
At the moment we are unable to keep a notification list on new arrivals in stock. Please send us an email and we may be able to advise when it is most likely to find a certain plant in stock.
Can you offer advice on plants I have purchased from other nurseries?
As we do not know the cultivation history of these plants, we cannot offer advice as it could be incorrect. Please contact the nursery/garden centre where you purchased the plants for further advice and plant passport.
Will you buy or take away a plant I no longer need?
Due to phytosanitary regulations, we are not allowed to purchase plants from a private grower. All our plants need to come from traceable sources and carry with them a phytosanitary certificate.
If you want to sell your plants that you no longer need or want in your garden, we recommend listing them on marketplace platforms or on social media.
I am going on holiday will you look after my plants?
Sorry we do not offer this service.